The Maintenance Manager is responsible for managing and maintaining relationships with existing clients, identifying and pursuing new business opportunities, and ensuring the delivery of high-quality maintenance services. This role requires a dynamic and motivated individual who can drive business growth while ensuring the highest standards of service delivery and compliance.

Key Responsibilities:

• Client Relationship Management:
  • Develop and maintain strong relationships with existing clients to ensure high levels of customer satisfaction and retention.
  • Act as the primary point of contact for client inquiries, issues, and feedback.
  • Schedule and conduct regular client meetings to discuss ongoing projects, address concerns, and identify new opportunities.
• Business Development:
  • Identify and pursue new business opportunities to expand the client base.
  • Conduct market research to identify potential clients and assess market trends.
  • Develop and deliver compelling client presentations to secure new business.
  • Track client base growth and prepare detailed reports for management review.
• Subcontractor Management:
  • Manage the performance and compliance of approved subcontractors.
  • Conduct regular assessments of subcontractors to ensure quality and adherence to contractual agreements and timescales.
• Material Management:
  • Oversee the procurement and control of materials in line with legislative standards and company guidelines.
  • Ensure that materials are used eiciently and ectively to support maintenance activities.
• Health and Safety Compliance:
  • Ensure that the company’s obligations relating to Health and Safety and other statutory regulations are adhered to.
  • Monitor safe working practices and conduct regular safety audits.
• Complaint and Safeguarding Management:
  • Investigate and respond to client complaints in a timely and e􀆯ective manner.
  • Support the protection and safety of clients by following safeguarding procedures.
  • Identify, monitor, and report safeguarding concerns appropriately.
• Experience and Qualifications:
  • Bachelor’s degree in Business Administration, Management, or a related field (preferred).
  • Strong analytical and problem-solving skills.
  • Proven experience in property maintenance or a related industry, with at least 3 years of experience.
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple projects and priorities simultaneously.
  • Proficiency in MS Office and property management software.
  • Knowledge of safety standards and building codes.
  • Customer-focused with a commitment to delivering high-quality service.